John Mullaney (center), temporary supervisor for construction for the Boston Public Works Department, and David Dollosa look at a printout showing a member of the public's complaint about specific road or sidewalk conditions in Boston, Massachusetts, USA, on April 12, 2012.  The city uses a computer system to track public complaints and record work done by city crews to mitigate these complaints.  A supervisor or inspector photographs before and after pictures of the work in addition to making notes about the work done.
John Mullaney (center), temporary supervisor for construction for the Boston Public Works Department, and David Dollosa look at a printout showing a member of the public's complaint about specific road or sidewalk conditions in Boston, Massachusetts, USA, on April 12, 2012. The city uses a computer system to track public complaints and record work done by city crews to mitigate these complaints. A supervisor or inspector photographs before and after pictures of the work in addition to...
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